UCC Features
Telcom Savvy’s UCC features, meaning the user control considerations, allow you to control absolutely every aspect of your phone system. You can manage and change everything from how many times your phone rings, to the hold music your callers hear, or simply read your messages. Everything about your phone system is completely available in full detail inside the Telcom Savvy user portal. But, might not have a Telcom Savvy user portal yet, we’re going to show you the important parts of what the UCC features are.
Home
As soon as you login to the Telcom Savvy Portal, you’ll be able to see usage over whichever time period you decide. See which times call volume is especially active, so that you can allocate more resources to those times. You can also see current usage, monthly totals, and how many users and phone numbers are currently in use. The home screen is the perfect overview of your phone system.
Users
This is where you can manage the individual users of your phone system. View the extensions, departments, and actual names of who uses each phone. Think of this like your phone system’s directory. You can add, delete, or import users here, depending on what you need.
Call Queues
See which department’s phone calls have been in the queue for any length of time, and how many agents are available to answer those calls. You can add or edit your call queues here, and assign responsibilities to users. Making sure your phones are properly answered is easily managed from this part of the Telcom Savvy Portal.
Call History
This one is pretty self explanatory. You can view your incoming and outgoing calls from here. Filter by date, department, user, or anything else in order to get the best insights for your caller history.
Contacts
Manage all of your contacts from here. Add quick dials for outgoing calls, interdepartmental calls, and manage your contacts from here. It’s like a modern day rolodex, except it’s way better.
Inventory
Your inventory is where you can see all of the phone numbers and phone hardware that you own. This will tell you which numbers you’ve assigned to conference bridges, individual phones, unassigned numbers, and all of the individual phones that are assigned as well. This way, you can see what is and is not in use when you’re looking for a phone number or hardware.
Time Frames
Here is where you can adjust your phone system setting based on the times of day. For example, if everyone leaves your office at 5 p.m. every day, and you want your phones to automatically start forwarding to your cell phone at that time, you can add that feature here. You can have different time frames for different days, too! The possibilities are endless.
Answering Rules
This is where you can get fancy. You can tell your phone system to perform complex actions from here. For example, if you want multiple phones to ring at the same time when a caller is trying to reach your “sales” line, you can tell that phone number to simultaneously ring on multiple extensions in your phone system. If you want that unanswered call to then be forwarded to a different number so someone else can answer, you can set that up too! These are the most robust command features available.